IS SPA SHIKI
RIGHT FOR YOU?
At Spa Shiki, we want our staff members to achieve professional success, so we strive to find employees who are best suited to work and excel at our spa. Spa Shiki staff members are known for their high level of expertise, service, and professionalism. Every staff member receives advanced training from nationally recognized educators to make them some of the most highly educated spa professionals in the industry. Spa Shiki therapists, estheticians, and other staff members work together to uphold and build the spa’s reputation. They show respect and consideration for their colleagues and our guests, and they bring a positive outlook to the spa. They continually strive to improve the lives of others and themselves.
You must have these traits and a drive to excel in order to be considered for a position at Spa Shiki.
Expectations and Standards
Spa Shiki sets high standards for employees and is a drug and alcohol-free workplace. All employees are expected to comply with our standards for hospitality, courtesy and attendance. Our standards also address such issues as honesty, performance, work habits, avoidance of prohibited illegal activities and willingness to follow established procedure. All guests, supervisors and fellow employees are to be treated with the highest degree of hospitality and courtesy.
Spa Shiki Philosophy
“To enlighten guests to the ritual of spa, the beauty of rejuvenation”
The Lodge of Four Seasons Mission Statement
We at Four Seasons will be recognized as a national premier resort and residential community by providing a quality experience for our guests, property owners and ourselves through maximum service, value and satisfaction while maintaining an economically-sound business environment.
Five Steps of Customer Service:
- Welcome the guest.
- Use the guest’s name
- Take care of his or her needs
- Thank the guest
- Invite him or her to return